What does this have to do with the BIM principles? A large part of BIM compliance revolves around digitising documentation and cloud storage. This means that if a company is to be BIM compliant, a lot of its work has to be computerised.

David Lawrence, co-founder of BuilderStorm construction management software, is a seasoned veteran of the construction industry. He says, "I am not a big supporter of forcing someone to learn how to operate a computer if it is not a part of their job. It almost always ends up taking more time than if they did the task manually."

When asked how he would justify his product, which is computer-based, he replied, "I would not push my product onto unwilling companies. However, we do have an excellent training service for our clients. We like to make sure people are proficient at using our product in the shortest time possible."

His partner and the IT brains behind BuilderStorm, Mr James Sandwick, elaborates, "We want our clients to get the best possible deal out of our product. It is extremely easy to use, but not everyone can 'get' a new software programme just by looking at it."

He explains the training services offered by BuilderStorm to their clients. "If you sign up for our software for three years or more, we offer a free in-house training. If your contract is for a period shorter than that, we have unbelievably competitive rates for training sessions."

He goes on to elaborate on the lengths they are willing to go to ensure customer satisfaction.

On-site training at a site of client's choice: Depending on what the client wants, BuilderStorm training sessions can be held at the client's office or the BuilderStorm head office in Brighton. "Wherever it is most convenient for our clients, that is where the training will take place", says Mr Sandwick.

Customised training session as per staff members' needs: "Since different departments would use the software differently, training sessions would focus on the needs of the user", says Mr Sandwick. "This enables each worker to get the best out of the program in the least possible time", he adds.

Online real-time training: "For a building company, taking a day out for everyone to attend a training session might not be feasible", says Mr Sandwick. "This is why we offer online training using VOIP. This enables our clients to schedule training for employees who may be on-site or travelling. Additionally, larger numbers of employees can be trained this way without needing to be at one place."

In addition to various training packages and options, Mr Sandwick points out that they also offer live support chats. These are available for a nominal monthly fee and allow individual employees to ask trained experts their queries.

"If our list of FAQs cannot help you, our support staff will. Additionally, if your query is not included in our software FAQ, we will add it so your team does not face the same problem twice", he concludes.