The recent innovations in the AI space bring a whole new dimension to how businesses and CX leaders operate and interact with customers. From generative AI to utilizing advanced data analysis to interpreting customer feedback, these technologies are transforming the way organizations understand and engage with their audience. AI is truly reshaping existing business models and creating new avenues for competitive advantages.

The World CX Summit will provide a platform for CX experts and innovators to explore these next-gen solutions and their impact on customer experience. The event’s sessions will cover a range of topics, from enabling security-centric customer experiences and integrating data analytics to how brands are manoeuvring the digital revolution.

Among the notable speakers at the event are:

Vishal Bhatia, Chief Digital officer, Canara Bank

Pinkustar Borah, Director, Head of IT - Customer Experience, South Asia, Hindustan Unilever Limited

Kalyani Seshadri, Lead - Customer Experience, Tanishq

Satish Bettadapur, Vice President & Global Head for Customer Care Centers, HP

Lakshman Velayutham, CMO, Ujjivan Small Finance Bank

Fasih Abbas M, Senior Director & Head of Customer Success, Cashfree Payments

Tanuj Diwan, Global Head- SurveySensum

Ankit Goenka, Senior VP- Customer Experience, Bajaj Allianz

Komal Prasad B, Vice President - Occupier Care & Experiences, Prestige Group

RAMANATHAN RV, Co-founder and CEO, Hyperface

RAKHI RANA, COO, Drools

Attendees will also engage in thought-provoking panel discussions and keynote sessions designed to foster collaboration and inspire new approaches to customer experience management. The summit will become an essential forum for driving innovation, sharing best practices, and setting new benchmarks for excellence in customer experience.

“As Bengaluru hosts the World CX Summit and Awards 2024, it underscores the city’s role in shaping the future of customer experience. The summit serves as the premier platform for exploring the latest advancements and strategies in customer experience, setting new standards for excellence and innovation,” states Mithun Shetty, Vice-Chairman, Trescon.

Sharing the importance of the summit, Tanuj Diwan, Global Head- SurveySensum said, “CX has shifted from a 'nice-to-have' to a critical business priority in India. While AI and analytics are key, getting the basics right—like customer profiling and tech integrations—is essential to align CX teams and drive sustainable growth."

Ramanathan RV, Co-founder and CEO of Hyperface said, “The intersection of technology and fintech is not only driving financial inclusion but also fundamentally reshaping customer expectations. The World CX Summit brings together the industry’s trailblazers, and we are excited to contribute to discussions that will shape embedded finance experiences."

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