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Empowering CX in India: Driving Growth and Efficiency for Global Brands through CX Innovation
Empowering CX in India: Driving Growth and Efficiency for Global Brands through CX Innovation, 5/24/2023 - The World CX Summit – India was designed to offer an exceptional learning opportunity for the attendees with informative discussions, inspiring presentations, highlighting the latest trends and techniques in the field of CX innovation. The Indian edition of the World CX Summit aimed to broaden its objectives providing a platform for leaders in government and industry to come together and exchange ideas on how to tackle the latest challenges in the field.

NEW DELHI, India, May 17, 2023 - (ACN Newswire) - 200+ Pre-qualified Delegates, 25+ esteemed Speakers, 20+ Media Partners, and Conference/Exhibitors had joined the 10th global edition of World CX Summit, which was hosted at the Hotel Westin Gurgaon, Westin Gurgaon, Sector 29, New Delhi, NCR on 27 April 2023. This event has previously been held in various parts of the world with great success. The World CX Summit - Delhi wrapped up with a One-day power packed conference. The event brought the government leaders and an inspirational line-up of experts and solution providers together to discuss the latest challenges and explore the latest applications in data powered solutions.

“CXOs need to align themselves to Data Democratization for leveraging the true potential of data and datafication in enhancing customer experience, product development acumen, operations, innovations, prediction of new opportunities and connecting to the masses at a population scale with ease and affordable cost.” Sated Golok Kumar Simli, Principal Advisor and Chief Technology Officer, Ministry of External Affairs, India

Harshavardhan Chauhaan, VP, Chief Marketing & Omnichannel Officer, Spencer’s Retail & Nature’s Basket stated that “Consumer Centricity is the only constant strategic business lever for success across industries. The Right CX strategy emanates from being consumer centric first before anything else.”

One of the summit’s most prominent discussions was the panel on ‘Quantifying the Intangible: Linking Customer Experience to Value’. In this panel the speakers highlighted the challenges faced by companies in improving customer experience. They discussed how many companies aspire to transform their customer experience but struggle to measure the economic impact of such changes, leading to uncertain results. Also, they highlighted how companies can ensure that their customer experience programs yield a positive return on investment, the speakers emphasized the need to establish a link between customer experience and value.

The speakers of this panel discussion included Golok Kumar Simli, Principal Advisor & CTO, Ministry of External Affairs; Akash Jaggi, Global Director, Customer Delivery Experience & Digital Transformation, Schneider Electric; Suhail Ghai, Chief Digital & Information Officer, Max Life Insurance; Aashish Chandra, Chief Digital & Technology Officer, The Body Shop; Yash Sultania, Co-founder & CEO, Survey2Connect and moderated by Ajay Nambiar, COO & Chief Service Officer, PYP, M3M.

Rahul Tandon, Chief Customer Service Officer, Ecom Express Limited was part of panel discussion on the topic ‘Amplifying Total Experience (TX): Unleashing the Power of Emerging Technology.’

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